FREQUENTLY ASKED QUESTIONS
WHAT IS VIRGIN HAIR?
Virgin Hair is hair that is in its natural state. No chemical changes, no color, has not been processed, and all cuticles* are intact.
HOW TO MEASURE THE LENGTH OF YOUR HAIR?
CAN THE HAIR BE STRAIGHTENED OR CURLED?
Your new virgin hair extensions can be treated as if it is your own hair. You are able to use a thermal (hot) tool to straighten, curl, crimp, etc. Keep in mind the hair does not have all the nutrients that a strand growing from your scalp will. Heat damage can cause breakage and dryness. Therefore, it is imperative that you use a heat-protecting product, always co-wash your hair, and protect it during sleep hours.
CAN I COLOR MY NEW HAIR?
Any chemical processes should be done by a professional or at least consulted by one. This purchase is an investment for you and chemically altering the hair can possibly damage it. Though our virgin hair extensions can handle a coloring process very well, please be cautious. Once the hair is chemically altered incorrectly, the cuticle can become damaged and overexposed causing fraying, breakage, dryness, and tangling. This, in turn, will affect the overall look and feel of your hair. Chemical damage has no reverse button.
Minimally, no hair is absolutely perfect (Any company who states this phrase, as sales pitch is not being honest. Our company is an honest supplier). We have reinforced machine wefting, to minimize shedding to nearly none. You may see a few strands here or there, but nothing troubling.
WHAT DOES CO-WASH MEAN?
Co-washing simply means conditioner washing. It is a key task in extending the life of your extensions and keeping them healthy. We recommend a co-wash once a week with a moisturizing conditioner to ensure your hair gets the nutrients and moisture it needs. When you first receive your extensions it is important to co-wash the hair as it has been through HHC employee hands, manufacturers’ hands, packaging, etc. Shampooing the hair can strip the hair entirely too much. Always use WARM water, as hot water will overexpose the cuticle of the hair.
HOW MANY BUNDLES SHOULD I ORDER?
The key to determining how many bundles to purchase depends on the lengths you are wanting. The longer bundles have a shorter weft/track as the shorter bundles have longer wefts/tracks. For a full sew in weave we recommend 2-3 bundles of hair for lengths under 18". For lengths over 18”, we recommend ordering 3-5 bundles of hair depending on your desired volume.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?
Each purchase is made to order. Due to the vast differences in hair color, texture, and length, it's impossible for all products to be premade. Depending on the product, processing time could take up to 7 days before shipping. Custom orders are given an estimated time frame.This processing timeframe is subject to change due to sales or holidays.
******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******