Shipping/Return Policy

SHIPPING POLICY
  • Free Standard Shipping on orders over $200. Orders under $200 will have a flat rate shipping of $9.99
  • Rush shipping options are available for an additional $50 dollars

Each purchase is made to order. Due to the vast differences in hair color, texture, and length, it's impossible for all products to be premade. Depending on the product, processing time could take anywhere from 5 to 14 business days before shipping. Custom orders are given an estimated time frame. This processing timeframe is subject to change due to sales or holidays. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders the same day. You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

RETURN/EXCHANGE POLICY