Shipping/Return Policy

  • Free Standard Shipping on orders over $200. Orders under $200 will have a flat rate shipping of $9.99
  • Rush shipping options are available for an additional $50 dollars

Each purchase is made to order. Due to the vast differences in hair color, texture, and length, it's impossible for all products to be premade. Depending on the product, processing time could take anywhere from 5 to 14 business days before shipping. Custom orders are given an estimated time frame. This processing timeframe is subject to change due to sales or holidays. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders the same day. You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

  • All Sales are Final after 24 hours. You can cancel or change your order within the first 24 hours without a fee. Exchanges are excepted within 7 days if product is wrong due to manufacturer error or if color does not match from color matching suggestions from Stage Ready Hair. We are not responsible for incorrect color choices made without a consultation. For a color matching consultation please email us at
  • Exchanges are only excepted for items not used or altered in any way and must be returned in original packaging. The customer is responsible for return shipping costs.
  • Federal law states that you cannot return human hair that has been used. We adhere to strict policies in regard to federal law, health regulation, and hygiene concerns. If the item is removed from packaging or visibly altered in any way, exchange policy is voided.